Home Plans PDF

Refund Policy

Effective Date: July 2026  |  Applicable to: houseplans.in

Please read this Refund Policy carefully before purchasing. Because our products are digital files (PDF house plans) delivered instantly upon payment, our refund terms are different from physical goods.

1. General Policy — No Refunds on Downloaded Digital Goods

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Digital PDF downloads are non-refundable once the download link has been accessed.

Once you download the house plan PDF, the digital product has been fully delivered and cannot be "returned." This is consistent with standard practice for digital goods under the Consumer Protection Act, 2019 and applicable e-commerce rules in India.

We encourage you to review product previews, specifications, dimensions, and plan details carefully before purchase. If you have questions about a specific plan, contact us at [support@houseplans.in] before buying — we are happy to clarify.

2. Goodwill Exceptions

We want you to succeed with your home project. If a technical issue on our end prevents you from receiving your plan, we will make it right. We will offer a resend or full refund in the following situations:

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Download link failure: The link in the delivery email was broken, expired before you could access it (our standard links are valid for 72 hours), or the file was corrupted.
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Wrong file delivered: You purchased a specific plan but received a different plan PDF.
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Payment charged but no delivery: Payment was deducted but no delivery email arrived within 30 minutes and re-sending also failed.

In all goodwill exception cases, we will first attempt to re-send the correct, working download link. If that also fails, we will process a full refund within 48 hours of your verified complaint.

3. Reasons That Do Not Qualify for a Refund

  • Change of mind after downloading the plan.
  • The plan does not match your plot dimensions (dimensions are clearly listed before purchase).
  • Your contractor or architect advised against the plan after you downloaded it.
  • Municipality did not approve the plan (architectural drawings must be adapted by a local architect for your specific plot and local rules).
  • You purchased the wrong plan by mistake (please review carefully before checkout).

4. How to Raise a Refund Claim

To request a refund under the goodwill exceptions above:

  1. Contact us within 7 days of purchase at [support@houseplans.in]
  2. Use the subject line: Refund Request — [Order ID] — [Plan Name]
  3. Include in your email: your order confirmation number (from payment receipt), the email address used at checkout, and a brief description of the issue.
  4. We will acknowledge your request within 24 hours and resolve it (resend or refund) within 48 hours.

Refunds are processed back to the original payment method. Bank processing time for the refund to appear in your account is typically 5–10 working days (varies by bank/UPI provider).

5. Disputes

If you are not satisfied with our resolution, you may raise a complaint with the National Consumer Helpline (NCH) at 1800-11-4000 or through the Consumer Helpline portal ↗. Our governing jurisdiction is Hyderabad, Telangana, India (see Terms of Service).